FAQ

     
    PAYMENT

    • What payment methods do you accept?

    We accept Apple Pay, Google Pay and all major debit or credit cards such as VISA, MasterCard, Maestro, American Express, etc...

    • I'm having trouble with the payment process!

    If you are experiencing any problems concerning payment, please contact us and provide as much information as possible regarding your order.

    • Do you have any special offers & discount codes?

    We do! We offer free shipping to orders $50+ to the USA and UK, as well as a 15% discount on your first order for subscribing to our newsletter.

     

    SHIPPING & DELIVERY

    • What countries do you ship to?

    We ship to most countries worldwide, including but not limited to; the United States, United Kingdom, Canada Australia and most of Europe.

    • Can I get free shipping?

    We have free shipping for all orders above $50 USD that ship to the U.S and U.K.

    • How much does the shipping cost?

    Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.

    • How long does shipping take?

    We ship to most countries worldwide, including but not limited to; the United States, United Kingdom, Canada Australia and most of Europe.

    • Why hasn't my order shipped yet?

    iPhone and Samsung cases typically have a production time of 2-3 business days, while AirPods cases and laptop sleeves can take anywhere from 2-5 business days. If your item is taking longer than usual to ship, please contact us and we will get your order shipped immediately.

    • The estimated delivery time has passed and I have not received my order. What do I do?

    If it has been 10 days past the estimated date and you have not received your order, please contact us and we will immediately offer you a solution. Please keep in mind that the estimated delivery times are not guarantees and can be affected by a number of factors such as customs delays or facility closures due to COVID-19. Unfortunately this is not something that we can control.

    • Can I track my order?

    We ship all our orders with full tracking, and you will receive a tracking number in your shipping confirmation email. To track your order using your email, phone number or order number, click here.

     

     

    RETURNS

    • I want to return the item. How can I do it?

    Simply contact us with a reason for your return, and we will be happy to help.

    • What items can I return and when can I return them?

    Please visit our return policy where you will find all the cases when we accept returns.

    • Can I return a custom case?

    Personalized products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

     

    PRODUCTS

    • What are your cases made of?

    Our snap cases are made of hard plastic (polycarbonate), and our tough cases are dual-layer, made of shock-absorbing TPU inside and outside is hard plastic (polycarbonate) shell.

    • What is the difference between a snap case and a tough case?

    A snap case contains one layer of hard plastic (polycarbonate), it is slim, glossy and will fit in your pocket with ease. A tough case contains all the features of a snap case but with an additional inside layer of shock-absorbing TPU. Drop tested at 8 feet high, the tough case adds some serious protection without adding any bulk.

    • Which phone models do you have cases for?

    We make cases for all iPhones starting from the iPhone 6 and all Samsung Galaxy phones starting from the S7 (excluding the Galaxy A series).

     

    COLLABORATIONS

    • I want to collaborate with you.

    If you are interested in doing business with Styl, you can email us at hello@stylcase.com, and we will consider your proposal.

    • I'm an artist, can I have my designs listed on Styl?

    Absolutely! We are always looking to add new designs to our catalog. Please email us at hello@stylcase.com with your proposed designs and if accepted, we will offer you a premium rate on each case sold.