Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from stylcase.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Facebook- https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@stylcase.com or message us at @shopstylcase on Instagram and @stylcase on Facebook.
PAYMENT
What payment methods do you accept?
We accept Apple Pay, Google Pay and all major debit or credit cards such as VISA, MasterCard, Maestro, American Express, etc...
I'm having trouble with the payment process!
If you are experiencing any problems concerning payment, please contact usand provide as much information as possible regarding your order.
Do you have any special offers & discount codes?
We do! We offer free shipping to orders $50+ to the USA and UK, as well as a 15% discount on your first order for subscribing to our newsletter.
SHIPPING & DELIVERY
What countries do you ship to?
We ship to most countries worldwide, including but not limited to; the United States, United Kingdom, Canada Australia and most of Europe.
Can I get free shipping?
We have free shipping for all orders above $50 USD that ship to the U.S and U.K.
How much does the shipping cost?
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.
How long does shipping take?
We ship to most countries worldwide, including but not limited to; the United States, United Kingdom, Canada Australia and most of Europe.
Why hasn't my order shipped yet?
iPhone and Samsung cases typically have a production time of 2-3 business days, while AirPods cases and laptop sleeves can take anywhere from 2-5 business days. If your item is taking longer than usual to ship, pleasecontact usand we will get your order shipped immediately.
The estimated delivery time has passed and I have not received my order. What do I do?
If it has been 10 days past the estimated date and you have not received your order, pleasecontact usand we will immediately offer you a solution. Please keep in mind that the estimated delivery times are not guarantees and can be affected by a number of factors such as customs delays or facility closures due to COVID-19. Unfortunately this is not something that we can control.
Can I track my order?
We ship all our orders with full tracking, and you will receive a tracking number in your shipping confirmation email. To track your order using your email, phone number or order number,click here.
RETURNS
I want to return the item. How can I do it?
Simply contact uswith a reason for your return, and we will be happy to help.
What items can I return and when can I return them?
Please visit ourreturn policywhere you will find all thecaseswhen we accept returns.
Can I return a custom case?
Personalized products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.
PRODUCTS
What are your cases made of?
Our snap cases are made of hard plastic (polycarbonate), and our tough cases are dual-layer, made of shock-absorbing TPU inside and outside is hard plastic (polycarbonate) shell.
What is the difference between a snap case and a tough case?
A snap case contains one layer of hard plastic (polycarbonate), it is slim, glossy and will fit in your pocket with ease. A tough case contains all the features of a snap case but with an additional inside layer of shock-absorbing TPU. Drop tested at 8 feet high, the tough case adds some serious protection without adding any bulk.
Which phone models do you have cases for?
We make cases for all iPhones starting from the iPhone 6 and all Samsung Galaxy phones starting from the S7 (excluding the Galaxy A series).
COLLABORATIONS
I want to collaborate with you.
If you are interested in doing business with Styl, you can email us at hello@stylcase.com, and we will consider your proposal.
I'm an artist, can I have my designs listed on Styl?
Absolutely! We are always looking to add new designs to our catalog. Please email us at hello@stylcase.com with your proposed designs and if accepted, we will offer you a premium rate on each case sold.



