Return Policy
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 30 days of receiving the order at hello@stylcase.com. If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.
WARNING: Personalized products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at hello@stylcase.com.
PAYMENT
What payment methods do you accept?
We accept Apple Pay, Google Pay and all major debit or credit cards such as VISA, MasterCard, Maestro, American Express, etc...
I'm having trouble with the payment process!
If you are experiencing any problems concerning payment, please contact usand provide as much information as possible regarding your order.
Do you have any special offers & discount codes?
We do! We offer free shipping to orders $50+ to the USA and UK, as well as a 15% discount on your first order for subscribing to our newsletter.
SHIPPING & DELIVERY
What countries do you ship to?
We ship to most countries worldwide, including but not limited to; the United States, United Kingdom, Canada Australia and most of Europe.
Can I get free shipping?
We have free shipping for all orders above $50 USD that ship to the U.S and U.K.
How much does the shipping cost?
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.
How long does shipping take?
We ship to most countries worldwide, including but not limited to; the United States, United Kingdom, Canada Australia and most of Europe.
Why hasn't my order shipped yet?
iPhone and Samsung cases typically have a production time of 2-3 business days, while AirPods cases and laptop sleeves can take anywhere from 2-5 business days. If your item is taking longer than usual to ship, pleasecontact usand we will get your order shipped immediately.
The estimated delivery time has passed and I have not received my order. What do I do?
If it has been 10 days past the estimated date and you have not received your order, pleasecontact usand we will immediately offer you a solution. Please keep in mind that the estimated delivery times are not guarantees and can be affected by a number of factors such as customs delays or facility closures due to COVID-19. Unfortunately this is not something that we can control.
Can I track my order?
We ship all our orders with full tracking, and you will receive a tracking number in your shipping confirmation email. To track your order using your email, phone number or order number,click here.
RETURNS
I want to return the item. How can I do it?
Simply contact uswith a reason for your return, and we will be happy to help.
What items can I return and when can I return them?
Please visit ourreturn policywhere you will find all thecaseswhen we accept returns.
Can I return a custom case?
Personalized products are one of a kind and have been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.
PRODUCTS
What are your cases made of?
Our snap cases are made of hard plastic (polycarbonate), and our tough cases are dual-layer, made of shock-absorbing TPU inside and outside is hard plastic (polycarbonate) shell.
What is the difference between a snap case and a tough case?
A snap case contains one layer of hard plastic (polycarbonate), it is slim, glossy and will fit in your pocket with ease. A tough case contains all the features of a snap case but with an additional inside layer of shock-absorbing TPU. Drop tested at 8 feet high, the tough case adds some serious protection without adding any bulk.
Which phone models do you have cases for?
We make cases for all iPhones starting from the iPhone 6 and all Samsung Galaxy phones starting from the S7 (excluding the Galaxy A series).
COLLABORATIONS
I want to collaborate with you.
If you are interested in doing business with Styl, you can email us at hello@stylcase.com, and we will consider your proposal.
I'm an artist, can I have my designs listed on Styl?
Absolutely! We are always looking to add new designs to our catalog. Please email us at hello@stylcase.com with your proposed designs and if accepted, we will offer you a premium rate on each case sold.
