Shipping Policy

Thank you for shopping with us! We want to make sure you have a smooth and easy experience when shopping with us, so here’s all the information you need regarding shipping.

We use a range of delivery providers around the world depending on who we think will get your order to you the fastest.

Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you’ll receive a confirmation email with tracking details.

Shipping Rates

• New Zealand Shipping:
  We offer free standard shipping within New Zealand for ALL ORDERS.
  
  Please note: Rural deliveries may incur an additional charge, calculated at checkout if applicable.

• International Shipping:
  For international orders shipping costs are calculated at checkout based on the weight and destination of your order.

• Rural Delivery: Please note that all rural deliveries carry an additional charge, which will be calculated at checkout if applicable.

Shipping Methods
We offer the following shipping options:

• Standard Shipping (typically 3-7 business days for New Zealand and Australia)

Shipping times may vary based on the destination, but we always aim to get your order to you as quickly as possible.

International Shipping
We offer the following international shipping options:

• Standard Shipping (typically 7-15 business days for most other destinations that we ship to)

Shipping delays are out of our control, and these may be due to Public Holidays, weather events, pandemics etc.

Order Issues
If you experience any issues with your order (e.g., incorrect shipping address, lost packages), please get in touch with us as soon as possible, and we will do our best to resolve the issue.

Please Note:

• Shipping fees are non-refundable.
• We are not responsible for delays caused by the courier or customs.
• We are not responsible for lost or stolen packages once they have been delivered.

Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact us.